Find a time
Open Book in your patient portal. Select a doctor and date, then choose an available time. Add the visit type and a short reason if helpful.
All times use the clinic’s timezone. Your clinic decides whether bookings are confirmed immediately or reviewed as requests.
Move or cancel a future visit
Open your appointment from My care and choose the available reschedule or cancellation action. Visits that have already started or reached check-in cannot be changed through the patient portal.
When rescheduling, your current visit stays booked until the replacement is confirmed. If the slot is taken, choose another.
Prepare for the visit
If a pre-visit questionnaire is available, open it from your appointment and answer the relevant questions. You can also upload reports through Documents.
For urgent needs or if there are no suitable slots, contact your clinic directly.
Check that your request is confirmed
After submitting, return to My care and check the appointment status, doctor, date and time. If it is a request, wait for the clinic’s confirmation or contact the clinic if you need an answer sooner. Submitting the same request again can create confusion.
If no suitable time appears, try another date or contact the clinic. Availability follows the doctor’s working hours, time away and existing bookings. You cannot make a past or already-started appointment editable by choosing a different browser.
Before moving a visit, check the new date and time carefully. Keep the current booking until the reschedule succeeds, and check My care again after the change.