Access follows the clinic role
Owner manages the clinic, team and billing. Doctor performs clinical work. Owner & doctor combines these responsibilities. Reception supports patient registration, appointments and billing, with selected extra permissions when granted.
A patient account is connected to its own chart through a verified invitation. Each clinic is a separate workspace; switching clinics changes the records and role available to you.
Get help safely
For account access, first check which Google address you used. Ask your clinic to confirm the invitation address and role.
For product help, contact the Talven team with the page name and steps to reproduce the problem. Leave out patient names, clinical records and private invitation links.