Invite a doctor while adding their profile
In Settings → Doctors & hours, choose Add doctor. Enter the clinician’s details, working hours and invitation email.
After saving, Doctor added confirms the profile and shows the email status. Copy the invitation link from this confirmation if you want to share it yourself, then choose Done. The form only opens again when you choose Add doctor.
The email should be a Google account they can sign in with. When they accept, the account connects to the doctor profile you created. Leaving email blank creates the profile without sending an invitation.
Invite an existing colleague
Open Settings → Staff access and enter the email and role. For a clinician who already has a doctor profile, select that profile to avoid creating another.
Reception can manage front-desk work. Doctor provides clinical tools. Owner manages the clinic. Owner & doctor combines both responsibilities.
- Choose the recipient and the appropriate role.
- For a clinician, connect an existing unlinked profile if there is one.
- Select Send invitation and check the email result.
- The recipient opens the link, signs in with the invited address and accepts.
Track, resend or revoke
Pending invitations show whether an email was sent. Email sent means the provider accepted the message; it does not prove someone read it.
Use Resend invitation if needed. A replacement link makes the previous link unusable. Invitations expire after 14 days and can be accepted once. Revoke an unused invitation to withdraw it.
If the email fails, use the displayed link or retry after a minute. Check spam and the exact invited address before resending. Never share an invitation with someone other than its intended recipient.
When an invitation does not work
Start with the pending invitation in Staff access. Confirm the spelling of the address and whether the email was accepted for sending. Ask the recipient to check spam and search their inbox for Talven.
If the link opens but access is refused, check the Google account shown on the sign-in screen. The invited address must match exactly. Having the invitation forwarded to a different account does not grant that account access.
- For an expired or replaced invitation, send a replacement and use only the newest email.
- If the invitation was already accepted, open Your workspaces using the invited account instead of accepting the link again.
- If the role is wrong, have the clinic owner review access before the colleague starts work.
Resending replaces the old link. Avoid sending several replacements in succession, because the recipient may open an earlier email.